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Privacy policy

1. General Information

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), users are hereby informed of this Privacy Policy.

2. Data Controller

  • Company name: JIMAKI HOTELS 2025, S.L.

  • VAT NUMBER: B75775304

  • Registered office: PRINCIPE DE ASTURIAS, 5 - 5 A, 49012, ZAMORA.

  • Contact telephone number: 980 168 800

  • E-mail address: recepcion@hoteldonaurraca.es

  • Website: www.hoteldonaurraca.es

3. Data Collected

We collect and process the following personal data:

  • Identification data: Name, surname, DNI/NIF.

  • Contact data: e-mail address, telephone number, postal address.

  • Browsing data: IP address, cookies, browsing history on our website.

  •  Other data provided voluntarily by the user in contact forms.

4. Purpose of Processing

Personal data will be used for the following purposes:

  • Management of queries and requests made by users.

  • Provision of services contracted by the user.

  • Sending commercial and promotional communications, only with the user's consent.

  • Compliance with legal obligations applicable to the company.

5. Legal Basis for Processing

The processing of personal data is based on:

  • The user's consent to receive commercial communications.

  • The performance of a contract where the processing is necessary for the provision of a service.

  • Compliance with a legal obligation applicable to the company.

6. User Rights

Users may exercise the following rights:

  • Right of access: To know what personal data we process.

  • Right of rectification: To modify inaccurate or incomplete data.

  • Right of erasure: To request the deletion of your data when it is no longer necessary.

  • Right of opposition: To oppose the processing of your data for certain purposes.

  • Right to restriction of processing: To request the restriction of the use of your data.

  • Right to portability: To receive your data in a structured and commonly used format.

To exercise these rights, the user may send a request together with a copy of his/her identity document torecepcion@hoteldonaurraca.es.

7. Data Retention

Personal data will be retained:

  • For as long as a contractual relationship exists or the user does not request its deletion.

  • For as long as necessary to comply with applicable legal obligations.

8. Data Security

We have implemented technical and organisational measures to ensure the security of personal data and to prevent its alteration, loss, unauthorised processing or access.

9. International Data Transfers.

No international transfer of data will be made unless required by law or when it is necessary for the provision of a service with providers that guarantee an adequate level of protection.

10. Modification of the Privacy Policy

We reserve the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence. In the event of significant changes, users will be notified.

11. Applicable Law and Jurisdiction

This Privacy Policy is governed by Spanish law and any dispute shall be submitted to the Courts and Tribunals of Zamora.

If you have any questions about this Privacy Policy, you can contact us at recepcion@hoteldonaurraca.es.